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Articles

Organizational Health

We’re always trying to give business owners advice on ways to build a healthier organization. We believe a balance between help from consultants and those on the ground will give you the perspective you need to find success and to drive meaningful change in your organization. Today we’re going to take you to the classroom for a little taste of one our favorite and most influential leaders in business: author Patrick Lencioni. His recent book, The Advantage, gives great insight on taking control of the decision making process...

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Developing Our Staff Can Strengthen Business in the Hospitality and Tourism Industry

In an industry that struggles to retain much-needed staff, there’s nothing worse than losing talented professionals year after year. Perhaps the only thing more damaging to your livelihood would be accepting it as an unavoidable cost of doing business. We’re at a pivotal moment in the Hospitality and Tourism Industry. Some companies will capitalize on a great opportunity to train their staff while other will continue to enable mediocre performance. We are more capable of empowering our staff than ever before. The modern guest experience is directly tied to the quality...

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Management Tips for Today

Take a look at this short video, highlighting everyday tips from the General Manager of the Renaissance Dubai Hotel. After you watch it, read the Corbett & Ross review below to take the best pieces of advice and use them in your hotel or business today.

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Organization Productivity

We’ve been training and providing staff development for a combined 20 years, and we’re excited to share our experiences and offer advice right here on the Corbett & Ross website. Our goal is to provide insight and to build a resource that you can tap into weekly for a management tip or a useful piece of industry news. We’ve trained all types of businesses and we’ve seen a lot of things that will help you direct your staff more effectively in order to provide the best possible service to your customers.

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Developing Your Staff Can Strengthen Business in the Hospitality and Tourism industry

FROM FOCUS MAGAZINE (SPRING 2015)

In an industry that struggles to retain much-needed staff, there’s nothing worse than losing talented professionals year after year. Perhaps the only thing more damaging to your livelihood would be accepting it as an unavoidable cost of doing business. We’re a a pivotal moment in the hospitality and tourism industry. Some companies will capitalize on a great opportunity to train their staff while others will continue to enable mediocre performance. We are more capable of empowering our staff than ever before. The modern guest experience is directly tied to the quality of interaction with staff, and you can turn customers into advocates by training staff on communications, organization and efficiency. Click here to read more.

"Corbett and Ross has been great for us! After an in-depth needs assessment, it became obvious that our team needed to learn how to communicate effectively. Using the tools provided by Julie and Scott, we were able to open up the lines of communication between departments and have seen an increase in productivity"
- Kathy Muncil, CEO Fort William Henry Corporation

Motivational management bringing employees to a higher standard.

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